FAQ
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Question:What is Qiushui Tree Hole?
Answer:Autumn Tree is an anonymous platform for emotional venting and companionship, providing professional, secure, and confidential online support for users seeking stress relief, someone to listen, or psychological care. Our team of professionally trained listeners is available 24 hours a day.
Question:Will my conversation be kept confidential?
Answer:Absolutely confidential. QiuShui Tree Hole uses end-to-end encryption so your conversations are visible only to you and the listener, never accessible to third parties. We strictly adhere to our user privacy protection agreement and will never disclose, sell, or use your data for any commercial purposes.
Question:How to start sharing?
Answer:It's simple: visit the Qiushui Tree Hollow website, register or log in, choose your preferred listener, click Start Conversation, and begin sharing. Text and voice options are supported.
Question:What are the pricing details?
Answer:Autumn Tree offers both free trials and paid services. New users receive complimentary counseling time upon their first registration. Paid sessions are billed by the minute, with rates varying based on each counselor's qualifications and experience. Prices are clearly displayed on individual counselor profiles—no hidden fees.
Question:Are counselors professional?
Answer:All QiuShui Tree Hole listeners undergo rigorous screening and professional training. They hold backgrounds in psychology, sociology, education, or related fields and must pass platform certification before starting. We provide regular professional development and service quality monitoring for our listeners to ensure consistent service excellence.
Question:Can I share anonymously?
Answer:Yes. Qiushu Tree Hollow supports fully anonymous sharing—you can use a nickname and avatar without revealing your real name, phone number, or other personal information. We encourage users to express themselves freely in a safe environment.
Question:What are the service hours?
Answer:Qiushui Tree Hole offers 7×24-hour 24/7 service. Whether it's late at night or early morning, counselors are online to listen. Ideal for moments of insomnia, low mood, or when you simply need someone to talk to.
Question:What is the difference from psychological counseling?
Answer:QiuShui Tree Hollow's chat companionship service focuses on emotional support, stress relief, and active listening. It is ideal for daily emotional challenges, releasing pressure, and combating loneliness. If you are experiencing severe mental health conditions or psychological disorders, we recommend seeking professional help from a licensed counseling agency or hospital.
Question:Who is this for?
Answer:Autumn Tree is suitable for anyone seeking emotional support, including but not limited to: those hurting from a breakup and needing companionship, people under high work stress who need to release tension, individuals struggling with late-night insomnia and wanting someone to talk to, those with social anxiety lacking an outlet, people facing challenges in their marriages or family life, and anyone feeling lost in life and needing a listening ear.
Question:Will my conversations be recorded or saved?
Answer:Users can choose to delete text chat history after the session ends. Voice calls are not recorded. We commit to retaining no user conversation content, ensuring your privacy is protected.
Question:How to become a listener at Qiushui Tree Hollow?
Answer:If you're passionate about listening, empathetic, and have relevant professional background, submit your application via the "Become a Listener" link on our website. We'll review your qualifications, provide professional training and assessment. Upon passing, you'll become a platform-certified Listener.
Question:What should I do if I'm unsatisfied with the service?
Answer:If you're not satisfied with the service, you can leave a review or file a complaint after it's completed. Our dedicated support team handles all user feedback and will respond within 24 hours. For services that are confirmed to have issues, we offer a refund guarantee.
Question:Can I choose a specific listener?
Answer:Yes. You can browse the listener list and choose a listener based on their bio, ratings, and areas of expertise. If they are online, start a conversation immediately; otherwise, schedule an appointment.
Question:What communication methods are supported?
Answer:Autumn Tree supports text chat, voice calls, and more. Choose the method that fits your needs. Text chat is ideal for those who prefer privacy or find speaking difficult, while voice calls offer a more authentic sense of companionship.
Question:How do I top up and request a refund?
Answer:Users can recharge in their personal center using WeChat Pay, Alipay, and other payment methods. Account balance can be used to pay for counseling services. If you need a refund due to service issues, please contact customer support. We will handle your request based on the actual situation to protect your rights.